Customer Service Representative

Aurora, Colorado
Bay Insulation of Colorado
Depends on Experience  Hourly
Full time
First Shift

Headquartered in Green Bay, Wisconsin, the Bay family of companies has grown from its humble beginnings as an overhead door company to be among America's largest producers and distributors of insulation materials for both commercial and residential properties. The Bay family includes nearly 1000 associates, more than 20 states and Canada, more than 85 divisions, 46 wholly owned subsidiaries.

The Bay Family of Companies are nationwide diversified businesses whose primary product lines include insulation, windows, and overhead doors; servicing commercial, retail and automotive customers around the globe. Our businesses encompass distribution, sales, service and manufacturing with operations in 22 states. Our operations encompass modern equipment and state-of-art technology. As a service-oriented company, we take pride in all our products and services. We use only the finest materials, holding each of our product lines to the highest standard of quality.

The Customer Service Representative supports customers along with the plant manager and district sales managers to assure the highest level of customer satisfaction. Contacts accounts on regular basis that have been assigned to them by the district managers. Builds relationships with assigned customers in order to increase sales. Provides quotes by working closely with the district mangers to establish pricing. Follows up with customers on shipped orders. They are responsible for the data entry of orders and shipments into the computer system. Is responsible for coordination of files, by keeping them orderly and up-to-date. Answers incoming phone calls in a pleasant manner and takes messages for the plant managers and others as needed. Coordinates order activity with customers and tracks orders to ensure timely deliveries and to provide proof of deliveries.  Also coordinates the sending and receiving of mail and freight packages.       

Essential Duties and Responsibilities:

  • Utilizing Axapta software for printing paperwork, labels, picking tickets, and sales receipts

  • Enters data and imports orders into the computer system.

  • Generates BOL’s using Rate Linx and contacts carriers to schedule pickups.

  • Customer communication link from order entry through shipment and job completion. Example: Confirm order status with customers. When required/requested provide proof of deliveries to the customers. 

  • Work with XQ (quoting Software) to generate quotes, orders and cut list for accounts

  • Makes follow up calls for shipped orders.

  • Supports customers and district managers sales effort as needed to strengthen relationships with customers and their DM’s

  • Makes follow up calls for shipped orders.

  • Provide communication, quoting, and order support to Contact accounts assigned to them by district managers on a regular basis

  • Resolves and coordinates billing and job disputes with customers and corporate

  • Routes various paperwork from plant to the appropriate department in corporate.

  • Answers incoming phones calls and routes to the appropriate people. 

  • Orders and organizes office supplies and files as needed.

  • Promote and follow all company safety procedures.

  • Will be required to perform all other duties as requested, directed or assigned


    Education and Experience:

  • One year of sales experience is desired but will train.

  • Bilingual is a plus.

  • Requires proficiency with measurement calculations including square foot and percentages

  • Experience working with Word, Excel and Outlook.

  • Typing skills, 40WPM.


    Job Knowledge, Skills and Abilities:

  • Basic computer knowledge in Word, Excel and Outlook.

  • Data entry experience needed.

  • Excellent customer service skills

  • Detail Oriented

  • Organizational skills

  • Problem solving skills

  • Conflict resolution skills

  • Handle multiple tasks at the same time

  • Deal with difficult customers

  • Work under pressure

Company Summary: With extensive background in building materials, the Bay Family of Companies produces and distributes commercial and industrial, fabricated, and metal building insulation products to the construction industry. Headquartered in Green Bay, Wisconsin, Bay prides itself on outstanding customer service and providing the products and expertise needed to meet the needs of its customers. Bay has more than 75 locations throughout the United States and Canada operating from over 40 corporations.

What’s in it for you: GREAT BENEFITS! Medical, Dental, and Vision Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) with a generous employer match, Flexible Spending, Life Insurance, and Short & Long Term Disability, free Health Risk Assessments and wellness incentives in conjunction with our Medical Plan. We also offer free coffee and healthy snacks in the corporate office and a beautiful work environment.  Tuition reimbursement programs, tuition and company discounts, and employee referral bonuses!