Customer Service Representative

City of Industry, California
Bay Insulation Supply of L.A.
Depends on Experience  Hourly
Full time
First Shift

Headquartered in Green Bay, Wisconsin, the Bay family of companies has grown from its humble beginnings as an overhead door company to be among America's largest producers and distributors of insulation materials for both commercial and residential properties. The Bay family includes nearly 1000 associates, more than 20 states and Canada, more than 85 divisions, 46 wholly owned subsidiaries.

The Bay Family of Companies are nationwide diversified businesses whose primary product lines include insulation, windows, and overhead doors; servicing commercial, retail and automotive customers around the globe. Our businesses encompass distribution, sales, service and manufacturing with operations in 22 states. Our operations encompass modern equipment and state-of-art technology. As a service-oriented company, we take pride in all our products and services. We use only the finest materials, holding each of our product lines to the highest standard of quality.

The Customer Service Representative will be responsible for order entry and inside sales. Customer service via answering phone calls and customer inquiries to provide timely and accurate updates on orders and quotes as needed. Assisting with office duties including completing paperwork, order entry, filing, faxing and other office work as requested.

Essential Duties and Responsibilities:

  • Placement and tracking of orders for customers and product coming into the branch.
  • Support in the quotation process, submittal packs, the placement of purchase orders, and follow-up with production to ensure product and process is completed correctly.
  • Order entry into Axapta.
  • Support sales team with quotes and basic customer inquires as needed.
  • Communicate with fabrication shop, warehouse workers, and will call customers.
  • All general office administrative functions including answering phones, filing as required, and general office organization.
  • Will be required to perform all other duties as requested, directed or assigned.

Education and Experience:

  • Requires at least one year of experience within an office environment.
  • Previous experience in a distribution or manufacturing environment desired
  • Experience dealing with contractors is beneficial.
  • Experience working Microsoft Office Products
  • Typing skills of 40WPM

Job Knowledge, Skills and Abilities:

  • Basic computer knowledge in Word, Excel and Outlook.
  • Data entry experience needed.
  • General customer service skills – very good communication
  • Detail Oriented
  • Organizational skills
  • Problem solving skills
  • Conflict resolution skills
  • Handle multiple tasks at the same time
  • Deal with difficult customers
  • Work under pressure

Company Summary: With extensive background in building materials, the Bay Family of Companies produces and distributes commercial and industrial, fabricated, and metal building insulation products to the construction industry. Headquartered in Green Bay, Wisconsin, Bay prides itself on outstanding customer service and providing the products and expertise needed to meet the needs of its customers. The Bay Family of Companies has nearly 1000 associates, located in more than 20 states and Canada, from more than 85 divisions, and 46 wholly owned subsidiaries.

Division Summary: From locations throughout the country, we offer a complete product line and maintain a huge inventory of commercial and industrial insulation products. We have many products in stock and ready for delivery. Whether your application uses the heat requiring refractory products or the frigid cold of cryogenics, our broad product line has you covered. Our mechanical system insulation inventory runs deep, too, with products from a variety of manufacturers.

 GREAT BENEFITS! Medical, Dental, and Vision Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) with a generous employer match, Flexible Spending, Life Insurance, and Short & Long Term Disability, free Health Risk Assessments and wellness incentives in conjunction with our Medical Plan. Tuition reimbursement programs, tuition and company discounts, and employee referral bonuses!