Customer Service Representative

Waukesha, Wisconsin
Bay Building Supplies Inc.
Depends on Experience Hourly
Full Time
Day Shift

The Customer Service Representative will answer customer calls, enter sales and purchase orders,

coordinate warehouse and direct shipment deliveries, and contact customers and vendors as needed.


  • Resolve different types of customer service inquiries concerning order placement, product pricing, availability, delivery, order status, and technical questions.
  • Enter quotes, sales orders, bids and vendor purchase orders in accounting system.
  • Assist in the maintaining of Product Data and SDS database of .pdf files.
  • Coordinating warehouse deliveries with warehouse managers and drivers.
  • Setting up outside delivery shipping - LTL truck shipments, Fed-Ex, UPS, etc.
  • Support the company vision & mission.
  • Maintain professional relationships with all Customers.


  • 1 year of work experience within a customer service or office position, required.
  • Knowledge in the General Building Supply and/or Concrete & Masonry product distribution, preferred.
  • Attention to detail in regard to editing text and recording numbers. 
  • Exceptional communication/organizational skills.
  • Strong knowledge of Microsoft Word, Excel, & Outlook, preferred.


Division Summary: Bay Building Supplies Inc. has over 50 years of combined experience in the commercial and residential construction industries. We service customers in insulation, masonry and concrete supplies, Air & vapor barriers and waterproofing products. 


Company Benefits: GREAT BENEFITS! Medical, Dental, and Vision Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) with a generous employer match, Health Savings Account, Life Insurance, and Short & Long Term Disability, free Health Assessments and wellness program in conjunction with our Medical Plan. Tuition reimbursement programs, tuition and company discounts, and employee referral bonuses!