Customer Service Representative

Houston, Texas
Bay Insulation of Texas
Depends on Experience Hourly
Full -Time
Day Shift

The Customer Service Representative position will be responsible for customer service, office administration and sales support.


  • All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.
  • Enter data and import quotes into the computer system.
  • Support sales team with quotes and basic customer inquiries as needed.
  • Route paperwork from office to warehouse, confirming shipped orders, to the Invoicing Department at corporate to ensure timely invoicing.
  • Confirm order status, shipments, and delivery dates and times to customers.
  • Assist with the coordination and tracking of customer orders to ensure proper communication and delivery.
  • Support in the quotation process, the placement of purchase orders, and follow-up with sales to ensure product and process is completed correctly.
  • Will be required to perform all other duties as requested, directed, or assigned.


  • High school diploma or equivalent, required.
  • One year of office experience, preferred.
  • Exceptional communication/organizational skills.
  • Experience working Microsoft Office Products, preferred.
  • Bilingual (Spanish/English), preferred.


Division Summary: From locations throughout the country, we offer a complete product line and maintain a huge inventory of commercial and industrial insulation products. We have many products in stock and ready for delivery. Whether your application uses the heat requiring refractory products or the frigid cold of cryogenics, our broad product line has you covered. Our mechanical system insulation inventory runs deep, too, with products from a variety of manufacturers.


Company Benefits: GREAT BENEFITS! Medical, Dental, and Vision Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) with a generous employer match, Health Savings Account, Life Insurance, and Short- & Long-Term Disability, free Health Assessments and wellness program in conjunction with our Medical Plan. Tuition reimbursement programs, tuition and company discounts, and employee referral bonuses!